Returns & Exchanges
We want you to love your purchase. If you don't, returning is easy.
How Returns Work
Step 1: Initiate Return
Contact our customer service team with your order number. We'll provide a prepaid return label and instructions.
Step 2: Ship Back
Pack your item securely in original packaging if possible. Print the return label and drop it off at any carrier location.
Step 3: Processing
Once we receive your return, we'll inspect and process it within 3-5 business days.
Step 4: Refund
After approval, your refund will be issued to your original payment method within 5-7 business days.
30 Days
Return within 30 days of purchase for full refund
Free Labels
We provide prepaid return labels for defective items
5-7 Days
Refunds processed quickly once we receive your return
Return Conditions
Items must be:
- Unused and in original condition
- In original packaging or protective case
- Include all accessories and documentation
- Free of damage (normal shipping wear acceptable)
Frequently Asked Questions
What is your return policy?▼
We offer a 30-day return policy. Items must be in original condition, unused, and in original packaging. Customized or prescription items may have different terms.
Who pays for return shipping?▼
For defective items or our mistakes, we provide a prepaid return label. For standard returns, return shipping costs are deducted from your refund (typically $5-10).
How long does the refund take?▼
After we receive and inspect your return, processing takes 3-5 business days. The refund appears in your account within 5-7 business days.
Can I exchange instead of returning?▼
Absolutely! Exchanges for different sizes, colors, or styles are free. Just mention your preference when initiating the return.
What items are not returnable?▼
Customized frames, prescription lenses, safety glasses, and items purchased as final sale are not returnable. Always check the product page for specifics.
Do I need to return items in original packaging?▼
While not required, original packaging helps prevent damage during transit. We recommend using it when possible. Damaged items may result in reduced refunds.
Need Help with a Return?
Our customer service team is here to help. Contact us anytime.